Subway chief responds to criticisms

Some 10 weeks into the job, New York City Transit President Andy Byford Took to Twitter to communicate directly with his customers. Some tough New Yorkers called it a public relations stunt but others took advantage and got answers directly from the man in charge. Byford hosted the Twitter session on a rough morning where the list disrupted lines read like the alphabet: the A, C, E, D, L, N, R, M, F, 1, 4, 5, 6, 7 lines and the Rockaway Park shuttle all had major problems. But that didn't stop him from his Twitter session.