Global tech outage update: How are NYC systems, services impacted?

Faulty software update causes global tech outage

A global technology outage grounded flights, knocked banks offline and media outlets off air after a faulty software update disrupted companies and services around the world and highlighted their dependence on just a handful of providers. Cybersecurity firm CrowdStrike said the trouble with the update it issued that was affecting computers running Microsoft Windows was not a security incident or cyberattack. It said a fix was on the way.

NEW YORK CITY - Officials in NYC, including New York City Mayor Eric Adams, held a press conference on Friday morning to provide an update on the global, widespread technology problems that impacted systems nationwide and beyond.

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"While we continue to monitor the situation, emergency operations and crucial services – including our 911 system – are working properly," Fabien Levy, deputy mayor for communications to NYC Mayor Adams, said at a press conference.

Global tech outage update

Adams reiterated that the incident was not a cyberattack.

"I just really want to emphasize – this was not a cyberattack," Adams said. "This was an update that took systems offline."

Global tech outage causes chaos at NYC airports

Airports all across our area are seeing hundreds of delays and cancellations thanks to a faulty software update that grounded flights, knocked banks offline and media outlets off air across the globe.

Meanwhile, Matthew Fraser, chief technology officer for the NYC Office of Technology & Innovation, joined FOX 5 NY on Friday morning to detail some of the early questions:

Were 911 and 311 impacted?

"For New York City, most of our critical systems are up and running. So 911, 311, other systems that you would expect, like our traffic management systems, our water management systems, those things are up and running."

Were other systems or services impacted?

"Other things like systems that belong to our taxi and limousine commission, systems that belong to our Department of Buildings, like licensing and permitting systems. Some of those systems have mild impacts where the public-face components and, like the some of the back-end stuff is impacted."

Hospitals and surgeries?

"Everything from scheduling into some basic stuff like email for certain hospitals may be impacted. And as a result, they're saying if you have any scheduled surgeries to be sure that you contact your primary care physician or whoever's performing that."

Global technology outage: What happened?

The big question during the global technology outage: what happened? The editor at large at TechRadar, Lance Ulanoff, broke it all down.

Was the NYPD impacted in any way?

"We have minimal impacts to our police department. Some of the issues include the issue that you're referring to is just of the smartphone, but for police communications, especially emergency communications, they default back to their radios, and we are seeing no impact to 911 call taking, no impact to 911 dispatch or no impact to the radio communications that work."