Electric vehicles spend more time in repair shops than gas-powered cars, J.D. Power finds
FILE-A person charges an electric vehicle at station. (Photo by Sean Gallup/Getty Images)
Taking your car to the auto repair shop for maintenance is customary, but if you own an electric vehicle, it’ll likely be there for a longer time.
J.D. Power released a new report that finds EVs spend more time in repair shops than gas-powered cars because they require more service needs given the amount of technology in the vehicles.
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Repair data from the data analytics and consumer intelligence company noted that EVs and plug-in hybrids (PHEV) require more repairs than gas-powered cars in all repair categories.
Additionally, EVs compared to gas and diesel-powered cars, had a higher "Problems per 100 vehicles" rate, a metric J.D. Power used to measure quality, per the study.
Another finding from the report focuses on EV owners dealing with frustration from false warnings with their vehicles and their inability to understand what the warnings mean.
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The study also highlighted specific complaints EV owners experience with their cars, including issues with Android Auto and Apple CarPlay, troubles with EV features, controls, and displays, and problems connecting to their vehicle or losing connection.
J.D. Power noted that these complaints were 30% higher among owners of electric vehicles than people with gas-powered cars.
This story was reported from Washington, D.C.